Refund Policy

Overview

Our platform serves as a faithful marketplace connecting buyers and sellers. While we encourage vendors to set their own specific return policies, all transactions are covered by our foundational Zionplace Guarantee.

Eligibility

To be eligible for a refund on Zionplace, the following conditions must be met:

The item must be unused, undamaged, and in its original packaging (for physical products). Digital products must not have been downloaded or accessed. Services must not have been fully rendered or completed.

You must have a valid proof of purchase, such as an order confirmation email or receipt from your Zionplace account. Refund requests must be submitted within the applicable timeframe outlined below.

Items purchased during clearance sales, marked as "final sale," or obtained using promotional credits may have different eligibility criteria. Please check the specific product listing for any exceptions to the standard refund policy.

Product Refund Policy

You have 14 days from the date of delivery to request a refund for physical or digital products. Physical goods must be returned in their original condition. Once the vendor receives the returned item, the refund process is initiated.

Credit and debit card refunds typically take 5-10 business days to appear on your statement. Digital wallet refunds are processed within 24-48 hours.

Service Refund Policy

You have 7 days from the date of service completion to request a refund. Digital services and booked appointments operate under a different structure due to their intangible nature.

• Cancellations

  Services canceled at least 48 hours before the scheduled time are eligible for a 100% refund.

• Non-Delivery

  If a service provider fails to deliver the agreed-upon service, a full refund will be issued immediately upon verification.

• Completed Services

  Once a service has been marked as complete and accepted by the buyer, refunds are only issued at the discretion of the vendor.

How to Request a Refund

Non-Refundable Items

The following items and services are not eligible for refunds on Zionplace:

• Personalized or custom-made products created to your specifications.
• Perishable goods (food, flowers, or other items with a limited shelf life).
• Gift cards, store credits, and promotional vouchers.
• Intimate or sanitary goods that have been opened or used.
• Subscription fees for vendor plans (partial billing periods are non-refundable).
• Consultation fees and booking deposits, unless the vendor cancels.
• Services that have been fully completed and accepted by the buyer.
• Downloaded digital content that has been accessed or transferred.
• Items marked as "final sale" or "non-refundable" at the time of purchase.

Dispute Resolution

We believe in resolving conflicts with grace and clear communication. If a vendor denies a refund request that you believe violates our Zionplace Guarantee:

1. You may escalate the ticket to our Mediation Team within 7 days of the vendor's denial.
2. Our team will review communication logs, item descriptions, and provided evidence (e.g., photos of damaged goods).
3. A final, binding decision will be rendered within 3-5 business days.